Jay Chow

Jay Chow rejoined Cisco on 6th January 2020 as a full-time software engineer II within Cisco’s eCommerce Engineering team in San Jose, California. After that, he was promoted to a business analyst in the market access team where he conducted market access assessments and identified critical gaps that exist in meeting local regulatory, compliance and certification requirements that caused business risks to Cisco's incremental revenues for Japan, South Korea and Australia. After that, he was needed to scale the cloud marketplace business at Cisco, in which his team enabled $258M USD in revenue impact for FY2022 across AWS/Azure/GCP marketplaces, targeting around $1B USD revenue impact by FY2025. In this role, Jay helped to design, build and test Cisco's first customized, dev/prod, ready to go-live, secure, resilient with data backup/replication, available in terms of disaster recovery, end-to-end SaaS offer enablement project with a team of software engineers in Azure Marketplace - a technical integration system of customer landing pages, webhooks, a common seller portal, backend, APIs, AWS services to enable transactable, paid SaaS offers/plans (Duo, Umbrella) for customers to purchase as SaaS subscriptions in Azure marketplace. In terms of business operations and strategy, he played a supportive role to enable software revenue growth for Cisco through CMPP & CPPO 2.0 buying programs with T1 partners for end customers, focusing on private (custom pricing for specific customers), partner-only and SaaS-only offers. He is certified in Microsoft Azure Fundamentals, certified in Cisco Security and Data Protection and verified in Cisco Financial Acumen.

As of August 2023, he took on a bigger role as a High Touch Operations Manager in Web, Customer Experience (CX). Currently, he actively supports 2 strategic, key customer portfolios - Microsoft Azure Networking and LinkedIn under Microsoft, one of Cisco's largest customers, in post-sales issues (technical or non-technical) for Expert Care, to utlimately deliver client value for the services Microsoft purchased, helping Microsoft meet its key business and IT objectives, improving renewals and building customer satisfaction and brand loyalty. He is responsible for directly assisting customers to limit business disruptions, get most from their IT environments, attain a quick response to critical issues which ultimately maximizes availability, perform more optimally, improve operational efficiency and deliver business outcomes faster for the customers. He effectively guides and manages a multi-function team toward a client goal and provides technology support to customers in terms of resolving complex, high-priority escalations fast, managing risk and increasing reliability and uptime. He is a subject matter expert for Cisco CyberOps Professional Certification and a member of Cisco CyberOps Exam Advisory Group. Jay regularly attends business events and conferences to expose himself in real-world practical business situations to strengthen his business acumen, always with a focus on mastering the foundations.

Prior to joining full-time at Cisco, he served in the Singapore military for 2 years from 2011 to 2013, holding a leadership position and led a team of 3 military personnel. In addition, he undertook 2 consecutive summer internships at Cisco in both Engineering, Sales. Growing up, he had early practical exposure to the electronic manufacturing, power supply and robotics business industries. In 2018, Jay graduated with a BS in Financial Mathematics and a BS in Computer Science at the University of Michigan College of Engineering, specializing in computer security. There, he also completed business coursework in Financial Accounting, Managerial Accounting and Finance at the Stephen M. Ross School of Business and represented the University of Michigan in Water Polo, winning multiple tournaments across the United States. Then in 2019, he pursued a MS in Cybersecurity, Computer Science Engineering at Johns Hopkins University Information Security Institute.

He firmly holds the values of grit, integrity, discipline, humility, teamwork, empathy, accountability and transparency. He commits to process-driven execution to deliver quality results, strong business outcomes with bigger impact.

Github: https://github.com/jaychowjingjie